Unit 11: Business Letters Writing-How to deal with the customer complains with the specific and concise word?（备选-自学部分）

1.Turn in International business letters

a.word choice(specific word you should choose)

b.Repetition and wordiness:use more words than necessary to complicate a straight forward message.

c.use specifical details.

2.Group activity(4-5 puples)

 compose a response to customers who have lodged complains via Twitter about the following:

A rude concessions salesperson at the independent movie theater for which you monitor social media

A checker at Whole Foods,SF, who placed a dozen eggs at the bottom of the bag "as if on purpose"

A clothing line at Nordstrom that is now using cheep skin irritacting fabrics in place of high-quality materials.

Every member of your group should feedback the customers complains with 140 words, and then integrating them into a better feedback about these three complains. Please remember the words must be less than 140 letters.

Sample:

Thanks for your feedback.We have started to investigate the matter, and we will get back to you.Should you experience further issues, do not hesitate to contect us.(137Words)

We will remind our cashers about how to place bags correctly.

We are sorry to hear that you'er not content with our products.We will inform the brand about issues with customer satisfaction.

3.Bad news email---assignment(reason and why) 

1.Business letter example explanation

2.sample exchange between students

3.Case study(Analysing your audience)

4.Case study-China culture analysis/Turkey culture analysis

5.Pair work-Correcting the articles having wordiness and undesirable repetition

6.students assignments analysis(according to the sheet)

Dive me up the wall

out of sync

think out of box

threw me for a loop

that's cool