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 Key Words |
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Learning Objectives |
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| Unit 1:Get to know Business Communication(1.5 period) |
The Introduction Vedio about BC |
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 The first glance of business communication |
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| Unit 2 The First Tipical Business Communication--Job Interview(2 period) |
Job Interview |
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Job Interview |
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The toughest job Interview |
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job interview example and suggestions |
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job interview explaination |
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job interview analysis |
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| Unit 3 Establishing a Framework for Business Communication(4 periods) |
Purposes of Communication |
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communication process modle |
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Davis' communication process |
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| Unit 4 The Information flow in Organizations (2 periods) |
Video-Formal and Informal Communication |
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formal and informal communication |
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The Information Flow |
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 Horizontal communication |
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| Unit 5 Understanding the partner needs and noverbal messages(4 periods) |
The Maslow Needs Modle |
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 ads-1 |
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ads-2 |
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ads-3 |
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ads-4 |
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The Johari Window |
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The End Goal of Johari Window and some Tips |
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nonverbal-communication |
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 Analyze the vedio |
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 非语言沟通之——表情篇 |
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| Unit 6 Active Listening and Group Communication(4 periods) |
Active listening test |
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Vedio-Active Listening vs distraction |
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Practice the active listening at the low level of anxious |
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five tips |
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Listening Techniques |
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Model 3 |
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Group Communication |
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Self-directed learning-team work |
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| Unit 7 Communicating Electronically(4 period) |
How to write an effective email |
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Announcement for International Forum on Sino-Foreign Joint Education |
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How to send your email |
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Case-study-EMC |
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webpage-1 |
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webpage-2 |
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webpage-3 |
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webpage-4 |
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communication by phone |
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| Unit 8 Delivering Good , Neutral and Bad news Messages(4 periods) |
Good news and Neutral News Delivery |
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 Good example of a routine claim |
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Bad news delivery |
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Examples of Bad News Delivery |
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How to Deliver Bad and Good News to your Employees? |
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| Unit 9 Effective Persuasion(2 periods) |
persuasion |
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| Unit 10: Business Presentation（2 periods) |
business presentation |
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case-2 |
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case-3 |
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case-4 |
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case-1 |
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vedio-1 |
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vedio-2 |
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