• Learning Instruction(0.5 period)

    • Key Words

    1. Communication

    2. Business Context
    3. Effective
    • Course Objectives
    1. Listen, read and comprehend
    2. Paraphrase and summarize information
    3. Distinguish between facts, assumptions, and opinions
    4. Respond appropriately in a clear and concise fashion (oral and written)
    5. Synthesize information from different sources
    6. Organize information to support conclusions
    7. Use an appropriate format and business writing style and apply conventions to Standard English
    •  Main Parts
    1. Communication framework and theories
    2. The practice of Business of Communication
    3. Business Communication culture and etiquette
    • Learning skils requirements
    1. Role play
    2. Group work
    3. Self -directed learning
    4. Presentation
    5. Active listenig
◄Class Activity Two----Selling yourself to the new post（2 periods) Unit 11: Business Letters Writing-How to deal with the customer complains with the specific and concise word?（备选-自学部分）►

Unit 10: Business Presentation（2 periods)

◄Class Activity Two----Selling yourself to the new post（2 periods) Unit 11: Business Letters Writing-How to deal with the customer complains with the specific and concise word?（备选-自学部分）►